1. You place your order
2. You receive your order confirmation after your order is placed
3. You fill out the shipping scheduling survey to let us know what day and location works for you to receive.
4. Our team will email you on the next Monday (1-5 business days later) to confirm the day and location of your order.
5. We make your FedEx label and your tracking and delivery destination is sent to you from Fedex automatically.
6. We ship your order and add your tracking number. Fedex and Shopify will send updates on delivery status.
7. If there are no delays, your order will arrive on the requested day you have chosen!
Step 1: When you order, make sure to pay for shipping, select the order add on option, or indicate that you want to pick up at an expo specific expo.
Step 2: After we receive full payment, you will get a confirmation for your order; these are sent to every customer 100% of the time automatically regardless of subscription status (unless the email was typed wrong).
Please locate this email immediately and mark it as "not spam" if this is your first time ordering with us so you will get future updates from our team. First timers check your "spam" and "all inboxes" folders in your email around the time you ordered (it will be sent almost immediately after you place and pay for your order).
After you check your "Spam" and "All Inboxes" folders and you still do not have an order confirmation, please message our team.
Step 3: In the confirmation email there is a button that you click to fill our "Shipping Scheduling Survey"; this is linked to a Google survey . Choose the days that you are most likely available for receving your order. We use this survey as your permission to ship on these days the week your order will ship.
Step 4: Our team will email you (from email@example.com) on the next Monday (1-5 business days) after you place your order to let you know the day and location that we have scheduled your order based on your sruvey responses.
We will also let you know on this day if we have not received a response to our shipping survey, which we MUST have before we ship.
Respond to this email if you need to make changes for the day, or delivery destination of your order.
Step 5: We make labels on Mondays typically, but no later than the day before your order is scheduled to ship (unless you have made last minute changes).
After we make your label, your tracking number is sent to your email that we have on file for your account automatically from Fedex. If you do not get emails often from FedEx these emails can land in the "Promotions", "All Inbox", or "Spam" folders. This email will have your tracking number and the location your order will arrive.
This is another opportunity for you to double check shipping details and let us know if anything needs to be changed with dates or locations.
Step 6: After we ship, we add tracking to your order, and you will get updates from both our website and FedEx automatically via email (or Shop App) for the status of your package.
Step 7: If no delays occur from FedEx’s end, then you should have your order on the desired day you have chosen!
Things to keep in Mind:
Since you already confirm the days that work for you, you only need to reach out if for some reason the scheduled arrival day does not work.
We work hard and rely on our processes to make sure everything is correct 100% of the time, but we are human, too, and can make mistakes.
We rely on you guys to watch for emails, and let us know if something is not right. That includes special requests, specific locations, and special cases for your order.
If you have a special case for your order (like extra freebies or anything out of our normal process) please specify this in the notes of your order!